Account deletion
Delete your Quad account.
You can delete your account from the app. If you cannot sign in, you can request deletion by email. Deletion is permanent and cannot be undone.
Request deletion by email
Use the subject “Delete my Quad account” and write from the email address associated with your account if you can. Include your display name and campus. Never send your password or Apple ID credentials.
In the app
Delete from your settings.
- Open You. Sign in to the account you want to delete.
- Choose Delete account. You can also open Account & campus and choose Delete account there.
- Confirm. Read the confirmation, then confirm. The app signs you out and closes the account.
If the app cannot complete the request, it will show an error and keep you signed in. Try again, or email us using the address above.
What happens
What deletion changes.
- Your account is closed and you are signed out. You will not be able to sign in to the deleted account.
- Your public profile is no longer shown as an active campus account.
- Posts, replies, and profile details associated with the account are removed or de-identified, subject to the retention described below.
- Pending message requests end and existing conversations stop accepting new messages. Other people may still see messages or content they previously received or saved.
- Blocks you set are no longer maintained as part of an active account.
Deleting your account does not delete content that other people independently saved or copied, or records we are required to keep.
Retention
What we may keep.
We may retain limited information after deletion where needed to comply with legal obligations, resolve disputes, prevent fraud or abuse, enforce our agreements, or maintain the security of the service. Backup copies may persist for a limited period before they are overwritten or deleted through our normal processes. Information kept for these purposes is used only for those purposes.
Aggregated or de-identified information that no longer identifies you may be retained.
By email
If you cannot sign in.
- Email us. Write to feedback@quadness.com with the subject “Delete my Quad account”.
- Tell us which account. Include your display name, campus, and the email address or sign-in method used for the account.
- Verify ownership. We may ask for limited information to confirm that the account belongs to you before we act. We will not ask for your password.
We process verified requests as required by applicable law. If we cannot verify ownership, we may be unable to complete the request.
After deletion
Starting over.
You may create a new account later, subject to the Terms and campus availability. A new account will not restore your old profile, posts, requests, conversations, or connections. Old requests and conversations do not reopen.
For more about how Quad handles information, read the Privacy Policy. For other help, visit Support.