Support

We’re here to help.

Questions about your campus, a message request, a safety tool, or deleting your account? Start here, or email us directly.

Email support

feedback@quadness.com

Include your display name, campus, app version, and what happened. Do not send your password or Apple ID credentials.

Email us

Quick answers

Common questions.

Who can join Quad?

Quad is for students 18 and over at a supported US campus. You confirm your date of birth, choose your campus, use a school email, and choose a display name. Campus access is based on a school email check; it is not a background check or proof of enrollment.

My school is not listed. What can I do?

Quad is rolling out campus access gradually. If your school is not listed, it is not available yet. We cannot add a campus on request through support, but you can email us so we can track interest.

My campus email is not accepted.

Use the email domain for the campus you selected. Personal email addresses and Apple private relay addresses are not accepted. If the address is correct and still not accepted, email us with your campus and email domain.

How do message requests work?

A request carries one opening message and, when you came from a thread, that thread as context. The recipient can accept or decline. If they accept, the opening message becomes the first message in the chat. If they decline, or if the sender withdraws, a new request cannot be sent in the current version.

How do I report or block someone?

Open the person’s profile, a post or reply, a message request, or a chat and use its menu. Reporting saves the reported item and reason with your account. Blocking hides content in both directions, ends pending requests, and stops new messages. If you need to reach a person, email us.

How do I delete my account?

Open You, then Delete account, and confirm. You can also follow the steps on the account deletion page or email us if you cannot sign in. Deletion cannot be undone.

Can I change my campus or display name?

You can edit your display name, avatar, bio, major, year, and interests in your profile. Your campus comes from the campus you selected and cannot be edited as free text. If you need to change campuses, email us.

Is Quad free?

The current version is free to use. If paid features are introduced, the app and these pages will describe the price, billing, renewal, and cancellation terms before you are charged.

I cannot sign in. What should I do?

Try signing in again from the welcome screen. If you used Sign in with Apple, use the same Apple ID. If you used this phone before, use the same sign-in option. If you are still stuck, email us with your campus and display name. Do not send your password or Apple ID credentials.

Safety

Small tools, clear boundaries.

Report content

Use the menu on a post, reply, profile, request, or chat. Choose the reason that fits and add context in a follow-up email if the issue is urgent.

Block an account

Blocking applies across Campus. You will not see each other’s content, pending requests end, and conversations stop. Unblocking does not reopen old connections.

Protect private details

Your school email and full birthday are not shown on your profile. Share only what you are comfortable making public, and move slowly before meeting anyone in person.

Still need help?

Email feedback@quadness.com. We review messages as soon as we can.

For privacy requests, use the same address and put “Privacy request” in the subject line. For account deletion, see the deletion page.

Contact support